Frequently Asked

Questions

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GENERAL QUESTIONS

1.

Why do I need a website?

Your customers are expecting a website.

No website? Potential consumers may question whether your business is legit. A website adds credibility to your business. Short of that, they may pass you up for a competitor. Read more

2.

How long do I have to pay the $99/month per website?

Our subscription-based websites are based on a monthly service that keeps your costs low, this means you you will pay a monthly fee as long as you wish to keep your website. This includes secure hosting, 30-min web or graphic design editing, SSL certificate, and technical support.

3.

How do I make edits or changes to my website?

We can give you full contributor access to your website to make changes, but most companies just take advantage of our 30 minutes editing service we provide every month. Our team makes sure that edits are performed under our website standards and checklists.

4.

What do you think is the best website option for me?

Nowadays,  we are observing that boosting local SEO is just as important as having a good website. Most companies that want to leave a bigger footprint, choose our Gold Website for the extra pages and then pay for our local SEO service.

5.

Will the website look good on mobile?

Yes we optimize all of our websites for tablets or mobile.

6.

How do you compare to other monthly subscription website companies?

  • We customize all of our websites.

  • We offer an easy customer integration ticketing system.

  • Quick response time and 24hr turnaround for simple web edits.

  • We offer more than website services.  We also provide Social media, Graphic Design, Online Ads, Local SEO, Powerlistings services. etc.

  • No Long Term commitments or Contracts.

7.

How do I switch over to CIS Agency?

Typically we handle the switch, all you will need to do is pick up the phone when we call you so that you can talk to your current web provider to cancel. We walk you through the whole process. It takes about 5-10 mins. We do the rest.

8.

Will my website go down?

No, the transition is seamless. Note: if you are not the owner of your domain, make sure your current provider unlocks the domain and is ready to be transferred.

9.

Is there a monthly fee if I just buy the website instead of subscribing?

Your monthly fees will be for hosting, support, and domain services. Depending on what you choose it could range from $30-$75/month.

10.

How long has your agency been around?

8 years.

11.

Where can I view your work and do you have any reviews?

We can send you examples of our work that pertain directly to your industry and if you Google us you can see we have all 5-star reviews. You can also view our portfolio here.

12.

Why is blogging and web content valuable for your business?

Creating website content can be challenging, we know!


Providing that it is comprehensive, yet concise, attracts interest and brings in new customers. It helps you build your customer base featuring the best aspects of your business and highlight customer benefits all in the right words.


Creating rich content, complete with research and consultation services also positions you as an expert.

YES - it does help with SEO, given that you use a lot of the content for great titles (H1, H2, H3, etc), meta description, page descriptions, etc.

13.

Why is SEO important for my website?

In today’s competitive market, SEO is more important than ever. Search engines serve millions of users per day looking for answers to their questions or for solutions to their problems. If you have a website, blog or online store, SEO can help your business grow and meet the business objectives. Contact us today to learn more about SEO Optimization.

14.

What are Google Analytics?

Google Analytics is one of the top, most powerful tools out there for monitoring and analyzing traffic on your website. It helps you know:

  • Where your visitors are coming from.

  • How your visitors found your website.

 

It also shows if visitors found your site directly, through a referral from another website (ex: Twitter, Facebook, Google+), or from search engines.

  • Web browsers used by your visitors

  • What keywords were used by visitors in the search engines to get to your website

  • Free with our Basic +, Enhanced, and Enterprise website packages

15.

What are Google Adwords?

Google AdWords is Google's online advertising program that lets you reach new customers and grow your business. With AdWords, you choose where your ad appears, set a budget you're comfortable with, and measure the impact of your ad.

There's no minimum spending commitment. You can pause or stop anytime.

16.

Why is Branding important for my business?

You may be a Zeeland turkey farmer, Saugatuck resort owner, or one of West Michigan’s new medical equipment start-ups. You don’t have a big name yet, but you’d like one. Now’s the time to start building your brand, or shaping your company’s image, its personality and reputation. The public perceives your company brand by what they hear and see about you and what they experience when they actually do business with you. Using a branding guide will help you be consistent with your brand and people will easily remember you, as you work towards your brand awareness and top of mind for customers.

17.

What are Powerlistings?

Powerlistings is an online platform that allows you to take control of your online business listing. Why would you want to do that? Inconsistent business location information across online maps, apps, directories, GPS devices, social networks, and search engines costs you real sales. Our platform lets you control your company listings across 100+ global partners, including Apple. Learn more here.

WEBSITE PROJECT QUESTIONS

1.

Do I get to choose the design for my website?

Your Project Manager will discuss with you what style and colors you would like on the website. With this information, the design team will create the website! You can also share other websites that you like for us to reference as design inspiration, or, view our design portfolio here for inspiration. This will also depend on the package you choose based on customization and/or website templates.

2.

If I don’t like the design once the website is built, can we start over?

Our initial meetings and website questionnaire allows us to begin building a website according to the data collected. Each project includes a set amount of time that can be used to make design changes (customization is based on the website package) once the website is ready for the initial review.

If you have changes that would require time beyond this, then the Project Manager will discuss with you our time estimate to make those changes. 

3.

If I don’t like the content that is created for the website, can we start over?

Once the content has been written by one of our professional copywriters, you will be sent a live copy to submit any changes or corrections! This step gives you the opportunity to make the necessary changes before the content is on your website. If you need additional website content added, it is billed at our hourly rate.

4.

How long does it take to build a website?

Our Agency strives to complete websites within 2-3 weeks. However, each project is different and some websites might contain customized functionalities, database sets, ecommerce, etc. Website projects can also become easily delayed due to lack of information, life events, and adjustments. 

5.

How often can I request changes to the website once it is made?

Each of CIS Agencies website plans include 30 minutes of free web editing per month! You can utilize our online customer portal to chat directly with our team, or to submit a ticket. Our goal is to complete all website edits within 24-hours! If you have a larger request that will take more than the free 30 minutes, then our team will reach out to you to discuss!

6.

How do I request changes to the website once it is made?

CIS Agency offers an online customer portal, you can access it here. Our online support portal allows you to chat directly with our team, submit and/or monitor tickets.

7.

Can I have access to the website and make changes on my own?

Yes! If you would like to have access to the back-end of the website to make changes on your own, please reach out to our office to request it. Remember, our Agency will not be responsible for any negative effects that resulted from changes made on the website by a member outside of our Agency. If you need help navigating the back-end of the website, check out the WIX tutorials here! 

8.

If I write blog posts can CIS post them on the website for me?

Absolutely! Our web plans include 30 minutes of free website editing per month. Send us your blogs to post monthly with this feature! Need help writing blogs? We can help build your online content and even better SEO optimized. Contact us to learn how. 

9.

How many changes can I make on the website when we are building it?

While there is no set number of changes or edits you can make, there is an allocated feedback time included in each project. You can make as many changes as you would like within this time! If more time is needed to make changes on the website, then the Project Manager will discuss this with you.

10.

When do I start paying my monthly fee for the website?

For a website project to begin, the setup fee must be paid first. Our Agency bills monthly, and your monthly billing cycle would start from the day the website went live. Example: if your website went live on the 12th of a month, then you would receive a partial invoice from the 12th to the last day of that month, and the following month would be a full invoice.